Refund Policy

We want you to be happy with your purchases!

Un-opened items can be returned or exchanged should there be a valid reason. Simply send the items back to us within 14 days of receipt and we will exchange your product.
In the event of returning a product due to a change of mind, there is a mandatory deduction of $15.95 from your total refund to cover the cost of the original delivery. Please note, if you are returning an item for an exchange, we will require an additional shipping fee of $15.95 for this re-delivery.

Damaged & Incorrect Items: At Muscle Milk we do our best to package your product(s) so they will arrive to you in excellent condition.  Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.

Instructions for returning products:
Please either contact us on 1 800 770 015 or send an email to sales@hormelfoods.com.au to let us know that you'd like to return or exchange a product. Please include your order number and the reason as to why you would like a return/exchange, and include any necessary photo documentation if applicable. Our admin team will then be able to assist you with your return
request.

All goods returned to Muscle Milk will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Muscle Milk or a refund issued.

In the case of non-faulty goods returned to Muscle Milk, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customer’s expense.